Traford Safaris Limited Booking Terms and Conditions
Reservations
Low Season Reservations
For safaris booked during the low season, we require a deposit of 40% of the total tour cost to confirm your reservation and secure any necessary gorilla permits. This deposit must be paid upon confirmation of your safari. Ensuring early payment is crucial to guarantee availability and smooth planning of your adventure.
Peak Season Reservations
During the peak season, which spans from July to September, the demand for safari experiences increases significantly. To secure your reservations and permits, we require a deposit of 50% of the total tour cost. This higher deposit ensures that we can confirm your bookings and make the necessary arrangements to provide you with an exceptional safari experience.
Balance Payment
The remaining balance of your tour cost is due two weeks prior to your arrival. This allows us to finalize all the details of your safari, ensuring everything is in place for your seamless and enjoyable experience.
Last-Minute Bookings
For bookings made within one month of your departure date, we require full payment of the total tour costs at the time of booking. This ensures that all necessary arrangements can be promptly made, even within a limited timeframe.
Payment Method
All payments should be made via international money transfer to our company bank account in Uganda. This secure method ensures that your payments are received and processed efficiently, allowing us to confirm and organize your safari without delay.
Cancellations
Cancellation Penalties
We understand that circumstances may change, and you may need to cancel your safari. Our cancellation policy is designed to be fair while covering the costs incurred during the planning and booking process. The penalties are based on the number of days before your tour departure:
- Before 60 days: Full refund
- Between 60 days and 30 days: Refund of 70% of the deposit
- Between 29 days and 15 days: Refund of 30% of the deposit
- Less than 15 days: No refund
No Refund for Unused Portions
Please note that once your safari has commenced, there will be no refund for any unused portion of your tour. This includes activities, accommodations, or services that you choose not to use or participate in during your safari.
Gorilla Permits
It’s important to note that gorilla permits in Uganda and Rwanda are non-refundable once booked. This policy is set by the Uganda Wildlife Authority and applies regardless of the cancellation period. As such, we recommend confirming your plans before booking these permits to avoid any inconvenience.
For Children Accompanying Adults
We welcome families and offer the following rates for children:
- Children aged 3 years and below: No charge.
- Children aged between 4 years and 12 years: Charged at 50% of the adult rate.
- Children aged 13 years and above: Charged at the same rate as adults.
Important Information for Booking Terms & Conditions
Tour Tariffs
Our tour tariffs are based on the current costs and exchange rates at the time of booking. Should there be any significant changes in these rates beyond our control, we will promptly communicate these changes to our clients. This ensures transparency and allows you to make informed decisions regarding your safari.
Alteration of Arrangements
We retain the right to alter any arrangements due to local conditions. This flexibility ensures the safety and enjoyment of our clients, as well as the preservation of the environment and ecosystems we visit. In rare cases, we may refuse participation or continuation of a tour if a person causes or is deemed to cause a hazard or inconvenience to other clients, the environment, or local communities.
Age Restrictions for Gorilla and Chimpanzee Tracking
Please note that children below the age of 15 years are not allowed to participate in gorilla and chimpanzee tracking activities. This policy is in place to ensure the safety of both the children and the primates.
Currency Considerations
In Uganda, US dollar banknotes issued before the year 2006 are only accepted at a lower exchange rate. Therefore, we advise our clients to bring newer series banknotes to avoid any inconvenience during their travels.
Additional Considerations
Health and Safety
We prioritize the health and safety of our clients. It is recommended that all travelers consult their healthcare providers regarding necessary vaccinations and health precautions before traveling to East Africa. Additionally, we advise clients to carry personal medications and health insurance that covers international travel.
Travel Insurance
We strongly recommend purchasing comprehensive travel insurance that covers cancellations, medical expenses, and personal belongings. This insurance provides peace of mind, ensuring that you are protected against unforeseen circumstances that may affect your travel plans.
Visas and Travel Documents
Ensure that you have all necessary travel documents, including valid passports and visas, before embarking on your safari. Visa requirements vary by country, and we recommend checking the specific requirements for each destination in East Africa well in advance of your departure.
Packing Essentials
We advise packing light but including essential items such as comfortable clothing, sturdy footwear, sun protection, insect repellent, and any personal necessities. A detailed packing list will be provided upon booking to help you prepare for your safari.
Responsible Travel
At Traford Safaris Limited, we are committed to responsible travel. We encourage our clients to respect local cultures, wildlife, and environments. Simple actions, such as adhering to park rules, minimizing waste, and supporting local businesses, contribute significantly to the sustainability of tourism in East Africa.
Contact Traford Safaris Limited
For more information about our booking terms and conditions or to make a reservation, please contact Traford Safaris Limited. Our dedicated team is available to assist you with any questions or concerns and to ensure that your safari experience is exceptional from start to finish.
We look forward to welcoming you to East Africa and providing you with an unforgettable safari experience. Thank you for choosing Traford Safaris Limited.